FAQ

Do you custom design or use templates?


Do you custom design or use templates? We do both. Most themes and templates are highly customizable and can be further altered to look even more customized, as our designers know how to work in HTML and CSS to modify design.

Are your designs tested with multi-browser and cross platform compatibility?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Who will own the design when it’s done?

The client will own the design and all HTML/CSS files.

Will I own the entire website including full ownership, code, copyright, etc.?

You paid for it, you own it.

How long would the website take to complete?

Ideally we can usually complete an average website project in 3-4 weeks assuming that the delivery of content and communication between us and the client is timely.

Are you able to create online shopping carts?

Yes.

How visible will my website be to search engines such as Google?

Without optimization, chances are it will probably not be terribly visible, particularly if the key terms you wish to target are highly competitive. One of the first steps in our SEO process is the analyze these factors and create a report that assesses the difficulty of achieving good visibility for your desired key terms.

How will you incorporate search engine optimization principles into my website?

We do not include this by default in web development. SEO/SEM is a separate service offering that is priced based on evaluation of the final site and the goals you have for it.

Do you add keywords and phrases to each page so that search engines could find me by searching for my keywords?

We do not include any optimization work in general web development. This is a separate service that we do offer. We have several options for this.

Will your search engine optimization harm the usability or professionalism of our website?

No, not at all. If it did, it would not be optimization. There are many tactics out there which are considered “black hat” and/or can be harmful to your website positioning. We do not employ or endorse any of these methods. We use only white-hat, “Panda Update” friendly methods for marketing your site on the search engines. The work is done by real, thinking humans — not by bots.

Will I be able to fully maintain the website?

Provided that your website is being built on a content management system, you will have a great deal of control and ability to easily maintain the site yourself. However, if there are new functionalities or special needs that come up, we recommend you talk with us about making any new installations or configuration changes. Once you take it over, if it breaks any fixes are additionally billable.

Am I required to host my website with you?

No, not at all.  Once your website has been completed you have the option to host with us or transfer over your site to your own hosting provider. . We do have a local hosting company that we recommend but the choice is totally up to you.

What is your experience with building mobile websites?

We’ve been working with mobile and responsive sites for about four years.  Our websites are built to be mobile friendly.

Do you have a contract?

We have a website development agreement. There is a suggested project timeline with milestones and there is a clause for project cancellation due to lack of communication within a given time frame from client or non-payment at the agreed upon milestones. We do use time-based contracts for services like search engine optimization and marketing retainers.

How long are the terms of your contract?

Our web development agreement is not necessarily time-based as in “you have to work with us for one year.” Basically, it states that when your website is paid for in full, you own it. There is no time element other than the proposed development timeline. However, there is a clause that says if the site is not completed by a set date due to lack of communication from client or failure to adhere to milestone requests or payment schedule, then the entire agreement amount will become due or the agreement will be null and void.

How long have you been in business?

Since May 2015

How will my website look on different devices and will it be fit to perform well on other devices?

If you requested a responsive design, the site will respond and resize to the device. If you have a mobile site, the site will be an abbreviated version of your full website and the navigation and page flow will be vertical for scrolling on a smart phone.

How long are the terms of your contract?

Our web development agreement is not necessarily time-based as in “you have to work with us for one year.” Basically, it states that when your website is paid for in full, you own it. There is no time element other than the proposed development timeline. However, there is a clause that says if the site is not completed by a set date due to lack of communication from client or failure to adhere to milestone requests or payment schedule, then the entire agreement amount will become due or the agreement will be null and void.

Will you supply the original graphic files?

Although there are some exceptions, we generally have no problem turning over working files as long as there are no restrictions from stock imagery used. Client must provide the images to be used in their website. Stock Images will be additional if needed to be purchased.

If I make suggestions on changing the design, and you disagree with these suggestions, what would you do?

We always offer our advice based on our experience and education in this field. Whether you choose to take it or leave it is up to you. Ultimately, we will do what the client asks, of course. However, this often leads to discontent with the finished product or lack of effectiveness from a marketing standpoint. It’s always a smart idea to consider taking your designer’s advice into consideration. After all, you’ve hired them for their expertise in this area so you might as well get all that you’re paying for.

In your honest opinion, what’s the most important aspect of a website’s design for you to consider it successful?

 Clear navigation. The user should easily be able to get to what he/she wants without having to search.

Does your shopping cart provide a secure administration system where I can change prices, add and delete products?

All of the shopping cart systems we work with have easy product and inventory management interfaces.

Is your shopping cart search engine friendly?

All of the shopping cart systems that we work with are search engine friendly.

Do you provide seamless credit card processing with SSL security?

We can certainly integrate on-site payment processing and help you obtain an SSL certificate but, to be clear, the latter is an extra expense and depends on who you host with. There are a myriad of merchant processing companies and payment gateways out there that developers use. You will need to decide what merchant processor you want to use and get your account set up with them. We can definitely give you our best advice on that.

Do you have any hidden fees

We certainly don’t hide anything intentionally. There may be additional expenses (such as the SSL certificates, purchase of extra modules or plugins not in the original scope of work, purchase of special stock photo, etc.). These things would be referred expenses (we just bill it back to the client – we don’t charge a mark-up, only straight expense) and the cost would depend on the host you choose to host your site. We will always discuss these things directly and transparently as they come up.

Will I have full login details for admin access to the website?

Once it’s paid for you own it. Therefore, if you desire to have root admin access, we will happily turn it over. We just ask that you keep in mind that if you break something and we have to fix it, this time will be billable.

Does the budget have anything to do with how professional the website appears and performs?

To some degree; we work mostly from open source software and sometimes the functionality that’s desired simply isn’t available in out-of-the-box open source. In that case, additional paid augmentation items like modules, widgets, plugins, etc. must be purchased to meet those needs. In this case, since these additions cost more money, the budget can definitely dictate what functionalities and features are available to use on the site. Also, sometimes custom programming is needed to meet a desired functionality request, which can quickly become costly.

Do I have to pay in full?

No, but we do require a deposit to begin work; our payment terms are set forth in the agreement but we will never ask any of our clients to pay in full for unfinished work. The final payment is due when the website goes live or is turned over to the client.

How do you test your work?

All of our development is done on a staging environment and we test in all current browsers and in IE as far back as IE 8. For ecommerce, we place test orders in sandbox mode until the site is ready to go live.

Do you offer any maintenance training? If so, how much maintenance training is included?

One hour of training is included. This should be more than sufficient to learn how to manage the content of your site.

If I were to have a question about the website after you were finished building it, would you charge for any of the questions asked and would you answer them?

Like any business that’s income is largely time-based, we do hope that clients will understand and respect our time and refrain from make excessive demands on that time. However, we are happy to answer any questions here and there as they come up. If the question involves us going back to the drawing board and doing more web development, yes, we would need to provide an estimate for that work. We will always let you know when that’s the case.

Do you outsource?

Occasionally — but we try to avoid it. If we come across a complex custom programming request and there isn’t a plugin or open source solution of some kind that already addresses it, we may outsource to find a solution.

Will I talk to my designer directly or a project manager?

Both — we’re a small company. We all wear many hats.

Will there be an easy-to-restore backup if disaster happens?

That depends on your host. Most shared hosting providers do perform daily backups and can restore a site pretty easily. Also, we can add a back-up administration plugin in WordPress, but if you’re doing the ongoing maintenance of the site you will need to perform the backups. If you decide to host your site with ADIO we will back up your site everyday and will be available to restore in case any errors occur.

How will you build a website that will load fast, capture the attention of the visitor within seven seconds and keep them coming back again and again?

By creating a compelling design based on the target audience, keeping the images to minimum, using real text in place of image text whenever possible and suggesting the integration of supplementary marketing techniques which give the user a reason to return.

If my website needed to be changed or updated in a way that I could not do so, in any case would you have to redesign the entire website to make that one specific change?

If your website is built on a content management system, adding features or extending the functionality is usually fairly simple. However, it’s important to be clear that if your requests are in addition to the set of features in our original agreement, there may be additional development costs involved.

What anti-hacker security steps do you take to ensure my website won’t be hacked and taken down?

We make sure that when your website is completed it is running the latest secure version of the CMS. If you are taking over the website upon project completion it would be your responsibility to keep it properly updated as new, stable secure versions are released. Hacking is a constant and growing threat and the web is ever-changing. WordPress, Joomla and Drupal are open source, which makes them vulnerable because anyone, anywhere in the world can learn the architecture and figure out how to hack it.

Are you readily available by phone and e-mail?

Yes. Responsiveness is one of our biggest priorities.

How long will it take to provide a first draft of a design, and how many drafts will you create?

5-7 business days is stated in all of our proposals.

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